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Privacy Policy JomPanda — We Protect Your Data Like It's Our Own

At jompanda, your privacy is our priority. We never sell your personal data to any party. Find out exactly how your information is collected, used, and protected on our platform.

Updated: 1 January 2026  |  Version: English  |  Applicable to Malaysia users

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No Data Selling
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PDPA Compliant
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Our Privacy Commitment

Six Core Principles jompanda Data Protection

Minimum Collection

We only collect data that is strictly necessary to deliver our services. No excess information is collected without a clear and legitimate purpose.

Full Transparency

You have the right to know what we do with your data. This policy clearly explains every aspect of data processing without confusing language.

Layered Encryption

Your data is encrypted using 256-bit SSL standards during transmission and storage. Financial information is processed through secure, licensed payment gateways.

Your Controls

You may request access to, correction of, or deletion of your personal data at any time. We fully respect your privacy rights in accordance with Malaysia's PDPA.

No Unauthorized Sharing

Your personal data will never be sold, rented, or shared with advertisers or unrelated third parties. Sharing only occurs when required by law.

Limited Retention

Your data is retained only for as long as necessary for the stated purposes. Once those purposes are fulfilled or your account is closed, your data will be deleted in accordance with secure procedures.

Contents

Last Updated:
1 January 2026

Important reading. This Privacy Policy explains how jompanda collects, uses, stores, and protects your personal information. By using our platform, you agree to the practices described in this policy. Please read it carefully before registering.

1. Introduction

JomPanda ("we", "Platform") is an online sports betting and casino platform operating under a valid licence. We are committed to protecting the privacy and personal data security of every member who uses our platform at jompanda.fun.

This Privacy Policy has been prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. It applies to all users who register, browse, or use any services provided by jompanda.

We take this responsibility seriously. Every decision involving your data is made with care, and we continually strive to keep your information safe, confidential, and used only for legitimate purposes.

2. Types of Personal Data We Collect

JomPanda collects personal information across the following categories to ensure our services run smoothly and securely:

Data Category Example Information Main Purpose
Identity Information Full name, MyKad/passport number, date of birth, gender KYC identity verification, fraud prevention
Contact Information Email address, phone number, residential address Account communications, transaction confirmations
Financial Information Bank account number, bank name, deposit & withdrawal records Payment processing, anti-money laundering
Usage Data Betting history, games played, session duration Platform enhancement, responsible gaming
Technical Data IP address, device type, operating system, web browser Account security, real-time fraud detection
Cookie Data Session cookies, preference cookies, analytics cookies Personalized user experience, traffic analytics

We never collect sensitive information such as biometric data, medical records, religious beliefs, or political views. All data collected has a clear and legitimate purpose.

3. How We Use Your Data

Every piece of information we collect is used solely for legitimate purposes necessary to operate jompanda's services. The following are the primary purposes for which your data is used:

  • Account Management: Creating, verifying, and maintaining your member account, including secure login and two-factor authentication (2FA).
  • Transaction Processing: Processing deposits and withdrawals via FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and other supported payment methods.
  • KYC Verification: Verifying member identities to meet anti-money laundering (AML) legal compliance requirements.
  • Fraud Detection: Monitoring and detecting any suspicious activity in real time to protect your account and platform integrity.
  • Service Communications: Sending important notifications relating to your account, transactions, promotions, and policy updates.
  • Platform Improvements: Analysing usage patterns to improve platform performance, stability, and user experience.
  • Responsible Gaming: Monitoring betting patterns to identify members who may need support or gameplay limits.
  • Legal Compliance: Fulfilling the reporting and record-keeping obligations set by the relevant authorities.

4. Lawful Basis for Data Processing

JomPanda processes your personal data on the following lawful bases under Malaysia's PDPA:

  • Consent: By registering and accepting this Privacy Policy, you consent to the processing of your data for the stated purposes.
  • Contract Performance: Processing required to fulfil the terms of the agreement between you and jompanda, including payment processing and account management.
  • Legal Obligation: Data that must be processed to comply with applicable Malaysian laws, including AML and KYC requirements.
  • Legitimate Interest: Processing required for legitimate operational interests such as platform security, fraud prevention and business analytics.

You have the right to withdraw your consent at any time. However, withdrawing consent may affect our ability to provide certain services to you.

5. Sharing Data with Third Parties

JomPanda does not sell or rent your personal data to any party for marketing purposes. However, under limited circumstances, we may share your data with:

  • Payment Service Providers: A licensed payment gateway that securely processes your deposit and withdrawal transactions.
  • Game Software Providers: Licensed game providers that use minimal session data to ensure game integrity.
  • Identity Verification Services: Trusted third-party KYC platform used to verify the authenticity of your identity documents.
  • Statutory Authorities: Government agencies, regulatory bodies, or law enforcement authorities when lawfully required to do so.
  • Auditors and Legal Advisors: Professionals bound by strict confidentiality obligations for audit, compliance or legal advisory purposes.

All third parties who receive your data are bound by strict data protection agreements and are only permitted to use that data for the agreed purposes.

6. Data Security Measures

JomPanda implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, modification, or disclosure:

  • 256-bit SSL Encryption: All data transmitted between your browser and our servers is fully encrypted using the latest TLS protocol.
  • Data-at-Rest Encryption: Sensitive information such as passwords (in hashed form) and financial details are encrypted in our database.
  • Two-Factor Authentication (2FA): An additional security layer requiring identity verification via your mobile device at login.
  • 24/7 Real-Time Monitoring: An automated threat detection system that monitors for suspicious activity around the clock and responds immediately.
  • Strict Access Control: Only authorised personnel who require access to carry out their duties may access your personal data.
  • Regular Security Audits: Independent security assessments conducted periodically to identify and address any vulnerabilities.
  • Incident Response Plan: Clear procedures for managing and reporting any data security breach within the required timeframe.

While we implement robust security measures, no system can be guaranteed 100% secure. We encourage you to play your part in keeping your account safe by using a strong password and never sharing your login credentials with anyone.

7. Cookies & Tracking Technologies

JomPanda uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
  • Functional Cookies: Remembers your preferences such as language, display theme and account settings to deliver a more personalized experience.
  • Analytics Cookies: Collects information on how you use the platform (pages visited, time spent, navigation patterns) to help us improve our services.
  • Security Cookies: Used to detect and prevent fraudulent activity and cyber attacks against our platform.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the jompanda platform.

8. Your Rights as a Data Subject

Under Malaysia's PDPA and jompanda's policy, you have the following rights regarding your personal data:

  • Right of Access: You may request a copy of the personal data we hold about you at any time.
  • Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
  • Right to Erasure: In certain circumstances, you may request that we erase your personal data ("right to be forgotten"), subject to our legal obligations.
  • Right to Restrict Processing: You may request that we restrict how we process your data in certain circumstances.
  • Right to Object: You may object to the processing of your data for specific purposes such as direct marketing.
  • Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider.
  • Right to Withdraw Consent: You may withdraw any consent you have given at any time without affecting the validity of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the jompanda support team via 24/7 Live Chat. We will process your request within 14 business days.

9. Policy on Children's Data

The jompanda platform is exclusively for adult users aged 18 years and above only. We strictly prohibit registration and use of the platform by underage individuals.

  • We do not knowingly collect any personal data from individuals under the age of 18.
  • A rigorous KYC verification process ensures that only adults can open an account and use our services.
  • Should we discover that a child's data has been collected inadvertently, we will promptly delete that data and close the account in question.
  • Parents or guardians who suspect their child has registered on our platform are encouraged to contact us immediately.

If you are aware of a minor using this platform, please report it to us immediately. We take child protection very seriously and will act without delay.

10. International Data Transfers

In some cases, your personal data may need to be transferred or processed outside Malaysia, for example when using cloud computing services or international game software providers.

When international data transfers occur, jompanda ensures that:

  • The recipient country or organization provides a level of data protection equivalent to or higher than Malaysia's standards.
  • Appropriate data transfer agreements have been established, including recognized standard contractual clauses.
  • Additional security measures are in place to protect your data during transfers across borders.
  • Data transfers are made only to parties with a legitimate need and who are bound by strict confidentiality obligations.

11. Data Retention Period

JomPanda retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or to comply with applicable legal requirements.

Data Type Retention Period
Active Account Data Throughout the active account period and 7 years after closure
Financial Transaction Records 7 years as required by Malaysian accounting law
KYC Documents 5 years after the business relationship ends
Security & Access Logs 2 years for security audit purposes
Analytics Cookie Data 13 months from the date of collection
Communication Records 3 years for dispute resolution purposes

Once the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered.

12. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO) via:

  • Live Chat: Available 24 hours a day, 7 days a week on the jompanda platform — the fastest way to get an instant response.
  • Email: [email protected] — for detailed inquiries or formal data-related requests.

We will acknowledge receipt of your enquiry within 2 business days and endeavour to provide a full response within 14 business days. For more complex requests, we may require additional time and will notify you accordingly.

JomPanda also reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated to you via in-platform notifications or email before the changes take effect. The latest update date is always displayed at the top of this policy.

Your privacy is our responsibility. jompanda is committed to being a transparent, trustworthy and accountable platform in every aspect of how we handle your data. Your trust is the most valuable asset we safeguard.

Frequently Asked Questions

Question Common About jompanda Privacy

Absolutely not. jompanda has never and will never sell, rent, or share your personal data with advertisers or third parties for marketing purposes. Your data is used solely for platform operations, legal compliance, and account security. This is our unwavering commitment to every jompanda member.

You may submit a data access or deletion request by contacting the jompanda support team via 24/7 Live Chat or by emailing [email protected]. Please clearly state the type of request. We will process your request within 14 business days. Please note that data deletion may be subject to certain legal retention obligations.

During registration, you are required to provide your full name, email address, phone number and password. For KYC verification (required before your first withdrawal), you must submit a valid copy of your MyKad or passport, proof of current address (utility bill or bank statement not older than 3 months) and bank account details in your own name. All documents are stored securely and used solely for identity verification purposes.

You can manage cookie settings through your web browser settings. However, essential cookies required for core platform functions such as login sessions and security cannot be disabled. Disabling functional and analytics cookies may affect your user experience, such as losing saved language preferences or slower page loading.

When you close your account, we will retain your data for the period required by Malaysian law — typically 7 years for financial records and 5 years for KYC documents. This is a legal requirement that cannot be waived. Once the retention period expires, all your data will be permanently deleted using methods that ensure it cannot be recovered by any party.

JomPanda maintains a comprehensive Incident Response Plan. In the event of a data security breach, we will immediately contain access, investigate the cause, and take remedial action. Affected members will be notified within 72 hours in line with industry best practices. We will also report the incident to the relevant authorities where required by law. Your data security remains our highest priority.

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